Posted on July 18th, 2011 |
6 comments
Dave and Russ become Pothole patrol to help a customer in Oak Harbor, Washington.
A customer came into Store 8563 in Oak Harbor, Wash., to purchase 10 bags of crushed gravel to fill potholes in her driveway. She explained to Pro Desk Department Supervisor Dave that her husband had been deployed early on a naval assignment and had not had time to fill the potholes, so she decided to take on the job while he was away.
When the customer said she intended to load all those bags into her Toyota Camry, Dave jumped in with an intervention plan.
“She had three young children with her, she was pregnant, and I knew those bags were way too much weight for that vehicle,” Dave said. “I told her we would deliver the gravel.”
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Posted on July 12th, 2011 |
13 comments
Home Depot Legends: Mike, Joey, James, and Nate – Elko, Nevada to the rescue after a break-in
Flooring associate Joey from Store 3320 in Elko, Nev., was in the Lumber aisle when he noticed a customer looking at plywood. The customer asked if someone could cut her a 5-by-8 piece to cover a door opening.
“I thought it was strange that she needed to cover a whole door opening, and then she told me someone had broken into her mobile home, ripped the whole door off its hinges, stolen the TV, DVD player and even her children’s toys,” Joey said.
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Posted on June 28th, 2011 |
29 comments
Home Depot Legends: Bill & Chris – Store number 916 Woodbridge, New Jersey
Millwork Department Supervisor Billy noticed a customer shopping for doors and asked if he could help. Right away, Billy could tell that the customer was upset about something.
“Every question I asked, he came back with a one-word answer,” Billy said. “Something was wrong.”
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Posted on June 20th, 2011 |
16 comments
Assistant Store Manager Chris from Store 901 in East Hanover, N.J., was working the overnight shift when the phone rang. A customer decided to call his closest Home Depot store when his sump pump failed. It was raining heavily, and water was pouring into his finished basement.
“It was close to midnight, and the customer was surprised that anyone answered the phone,” Chris said. “He was in a panic when he described what was happening, so I told him to come in.”
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Dave and Russ become Pothole patrol to help a customer in Oak Harbor, Washington.
